What is my CaptureStation number?
Every ChartCapture computer has a unique 4-digit number we use to keep track of them.
We call it the CaptureStation number, also known as the Registration Number.
Sometimes this number is helpful in troubleshooting– but how do you know your computer’s number?
You can find it on the “Enter your PIN #” screen:
Fun fact: Remember when you first got your brand new CaptureStation? Your CaptureStation number is the same as the Registration Number you entered before your very first scan!
Setting Up Your CaptureStation
It’s your CaptureStation’s Birthday. Celebrate the occasion by setting it up and scanning your sample chart. 1. First, unpack the boxes. This is the most critical step. It’s impossible to assemble your CaptureStation while it’s still in the box. If ...
eCW: Troubleshooting Link Issues
This document is primarily intended for eCW Support Folks to provide some resolutions to some common issues. Nothing happens when clicking the link Has the ChartCapture link been installed on the eCW side? If nothing happens, most likely the link was ...
Solutions to Common Hiccups
In a perfect world, every website loads quickly, computers always cooperate and scanners never break down. However, occasionally there may be a hiccup– and that’s where the ChartCapture Support Team comes in. We put together this collection of ...
Getting Started Guide: Paper
Important: Have you completed your Setup Form? It allows you to customize every detail of your ChartCapture System. After signing up with ChartCapture, you’ll receive instructions about this process. Once we have received your Setup Form and payment, ...
Several times a month, take a lint-free cloth and wipe down the scanner rollers, which are accessible by opening the scanner. Cleaning the scanner rollers regularly will reduce paper jams and the rollers will last longer. If you have a paper jam, you ...