Scanner Maintenance
Several times a month, take a lint-free cloth and wipe down the scanner rollers, which are accessible by opening the scanner. Cleaning the scanner rollers regularly will reduce paper jams and the rollers will last longer.
If you have a paper jam, you will most likely receive an error on the CaptureStation screen.
Fixing this is simple, just open the scanner and remove the papers, close the scanner and hit Continue. Organize your documents and you may continue scanning the charts.
The CaptureStation is designed to delete any information it has received during the failed scan, so that there is no question about which documents are or aren’t in the system. After clearing the jam, you can start scanning the entire document again.
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List of Approved Scanners
for use with DocumentCapture/PaperCapture/ChartCapture Recommended Scanners Canon DR-M160 and DR-M160II Compact high-speed color scanner. Lots of bang for your buck. Scans 60 page-per-minute with 60 page auto-feeder, 1 year warranty Canon DR-6010C ...Paper Jams
If you scan a lot of pages, sooner or later you’ll probably get a paper jam where the paper is physically stuck in the scanner. Don’t worry! If you are seeing a paper jam error such as "Error 118", but the paper is not actually stuck in the scanner, ...Prepping Charts
For a chart to be ready to go through the scanner, you must first: Remove any metal, such as paperclips and staples. Add the black separator sheets to distinguish what pages go in which tab. Click here to get more black separator sheets. Along with ...Getting Started Guide: Paper
Important: Have you completed your Setup Form? It allows you to customize every detail of your ChartCapture System. After signing up with ChartCapture, you’ll receive instructions about this process. Once we have received your Setup Form and payment, ...Setting Up Your CaptureStation
It’s your CaptureStation’s Birthday. Celebrate the occasion by setting it up and scanning your sample chart. 1. First, unpack the boxes. This is the most critical step. It’s impossible to assemble your CaptureStation while it’s still in the box. If ...